Talking to DED Patients About the Importance of Treatment Compliance

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5 min read

Join Preeya K. Gupta, MD, and Priya Mathews, MD, in their discussion of dry eye disease (DED) treatment compliance prior to refractive surgery.

In this episode of Interventional Mindset, Preeya K. Gupta, MD, and Priya Mathews, MD, discuss the importance of treatment compliance for dry eye disease prior to undergoing refractive surgery.

Interventional Mindset is an educational series that gives eye physicians the needed knowledge, edge, and confidence in mastering new technology to grow their practices and provide the highest level of patient care. Our focus is to reduce frustrations associated with adopting new technology by building confidence in your skills to drive transformation.

Browse through our videos on a variety of topics within cataract and refractive surgery, glaucoma, and ocular surface disease to learn practical insights into adopting a variety of new surgical techniques and technology.

Patient education: Addressing noncompliance

The first step in managing dry eye treatment compliance is educating the patient and convincing them that there's a problem. As Dr. Gupta emphasizes, it's important to stress that dry eye is a chronic condition with no cure.1
Noncompliance leads to less effective treatment. Dr. Mathews emphasizes that being open-minded and non-judgmental is best, as cost can be a factor in noncompliance that patients may be hesitant to discuss.2
Patients can be classified as symptomatic or asymptomatic when evaluating compliance. Dr. Gupta notes that in one study she conducted, more than 80% of patients presenting for cataract surgery had dryness, and half of those were asymptomatic.3
Asymptomatic patients, such as those coming in for cataract surgery who do not have dry eye symptoms but have a severely affected cornea, are harder to persuade to begin therapy. For these patients, Dr. Mathews explains that treatment effectiveness will directly affect their outcome, as in the case of cataract surgery.
Additionally, Dr. Mathews has trained her technicians to play a major role in educating patients about dry eye and the importance of treatment. For patients, using images to communicate the severity of the condition can be helpful.

Dry eye treatment options

Doctors should be committed to understanding different types of therapies and identifying which will be most effective, while also considering affordability and access. Explain that the treatment process is a relationship and is tailored according to patient feedback. This is crucial because patients who have tried medication that didn't work sometimes believe there are no other options.
Dr. Gupta notes that the most commonly prescribed dry eye treatment is cyclosporine.1 Patients often generalize their experience and may dismiss cyclosporine as ineffective if they have tried one version, often without knowing which one, its concentration, or how long they used it.

Comparing newer dry eye medications

Growing competition among dry eye companies is driving efforts to make treatments more accessible. The modern approach to dry eye disease emphasizes therapies that work quickly.
Newer formulations of cyclosporine, such as VEVYE (cyclosporine ophthalmic solution 0.1%, Harrow) and CEQUA (cyclosporine ophthalmic solution 0.09%, Sun Pharmaceutical Industries), offer a rapid onset of action, are often better tolerated with less burning or irritation, and are easy to obtain. 
Other quick-acting drugs include the newer TRP (transient receptor potential) channel agonist (acting within minutes) and MIEBO (perfluorohexyloctane ophthalmic solution, Bausch+Lomb), which provides a rapid anti-evaporative effect.4
Patients are more likely to stick with a treatment if they notice improvement within 2 to 4 weeks rather than within 2 to 4 months. These faster results allow for surgery to be performed sooner. With newer medications that have a quicker onset and are more tolerable, a topical steroid may not be necessary to help patients get past the initial "hump."5
Procedures such as punctal plugs, including the dissolvable LACRIFILL (hydroxypropyl cellulose ophthalmic insert, Nordic Pharma), are also patient-friendly and do not require daily compliance.4 For some patients, monthly in-office procedures such as those for MGD are favored over a daily regimen.

Addressing patient goals

Dr. Gupta states that clinicians should align the chosen therapy with the patient's goals and enhance quality of life.4 It is important to set expectations that a patient may need multiple treatments to manage their chronic disease and that their needs may evolve over time.
Dr. Mathews notes that dry eye disease is increasingly observed in younger patients, including 25-year-olds who cannot undergo LASIK due to dryness.

Ocular surface disease management

Clinicians should recognize that addressing ocular surface disease is crucial, as many patient symptoms, such as fluctuating vision,6 can often be traced to dry eye.
Dr. Mathews states that a key part of diagnosis is staining the patient's eye, and she recommends that every patient be stained to ensure the ocular surface is healthy. Advocate for the patient and simplify treatment by categorizing treatments (e.g., evaporative vs. inflammatory) and by having a clear algorithm in mind.
Dr. Gupta states that it is acceptable to select a treatment that targets the patient's most bothersome symptom, as this approach can lead to happier patients who are more likely to return to the clinic.
  1. Uchino M, Yokoi N, Shimazaki J, Hori Y, Tsubota K, on behalf of The Japan Dry Eye Society. Adherence to Eye Drops Usage in Dry Eye Patients and Reasons for Non-Compliance: A Web-Based Survey. J Clin Med. 2022;11(2):367. Published 2022 Jan 12. doi:10.3390/jcm11020367
  2. Nau CB, Nau AC, Fogt JS, et al. Patient-Reported Dry Eye Treatment and Burden of Care. Eye Contact Lens. 2024;50(6):259-264. doi:10.1097/ICL.0000000000001086
  3. Gupta PK, Drinkwater OJ, VanDusen KW, et al. Prevalence of ocular surface dysfunction in patients presenting for cataract surgery evaluation. J Cataract Refract Surg. 2018;44(9):1090-1096. doi:10.1016/j.jcrs.2018.06.026
  4. Jones L, Craig JP, Markoulli M, et al. TFOS DEWS III: Management and Therapy. Am J Ophthalmol. 2025;279:289-386. doi:10.1016/j.ajo.2025.05.039
  5. Jones L, Downie LE, Korb D, et al. TFOS DEWS II Management and Therapy Report. Ocul Surf. 2017;15(3):575-628. doi:10.1016/j.jtos.2017.05.006
  6. Wolffsohn JS, Benítez-Del-Castillo JM, Loya-Garcia D, et al. TFOS DEWS III: Diagnostic Methodology. Am J Ophthalmol. 2025;279:387-450. doi:10.1016/j.ajo.2025.05.033
Preeya K. Gupta, MD
About Preeya K. Gupta, MD

Dr. Gupta earned her medical degree at Northwestern University’s Feinberg School of Medicine in Chicago, and graduated with Alpha Omega Alpha honors. She fulfilled her residency in ophthalmology at Duke University Eye Center in Durham, North Carolina, where she earned the K. Alexander Dastgheib Surgical Excellence Award, and then completed a fellowship in Cornea and Refractive Surgery at Minnesota Eye Consultants in Minneapolis. She served on the faculty at Duke University Eye Center in Durham, North Carolina as a Tenured Associate Professor of Ophthalmology from 2011-2021.

Dr. Gupta has authored many articles in the peer-reviewed literature and serves as an invited reviewer to journals such as Ophthalmology, American Journal of Ophthalmology, and Journal of Refractive Surgery. She has also written several book chapters about corneal disease and ophthalmic surgery, as well as served as an editor of the well-known series, Curbside Consultation in Cataract Surgery. She also holds several editorial board positions.

Dr. Gupta serves as an elected member of the American Society of Cataract and Refractive Surgery (ASCRS) Refractive Surgery clinical committee, and is also is the Past-President of the Vanguard Ophthalmology Society. She gives presentations both nationally and internationally, and has been awarded the National Millennial Eye Outstanding Female in Ophthalmology Award, American Academy of Ophthalmology (AAO) Achievement Award, and selected to the Ophthalmologist Power List.

Preeya K. Gupta, MD
Priya M. Mathews, MD, MPH
About Priya M. Mathews, MD, MPH

Priya Mathews, MD, MPH, is a board-certified, fellowship-trained cataract, refractive, and corneal surgeon at Center For Sight. She earned her Bachelor of Science in biological sciences and Bachelor of Arts in psychology from the University of Maryland, graduating summa cum laude and valedictorian of her class.

She received her Medical Degree from Johns Hopkins University and also earned her Master’s in Public Health, with a concentration in epidemiology and biostatistics, at the Johns Hopkins Bloomberg School of Public Health. Dr. Mathews completed her ophthalmology residency at Harkness Eye Institute at Columbia University Medical Center in New York City, followed by a fellowship in Cornea, External Diseases, and Refractive Surgery at Johns Hopkins Wilmer Eye Institute.

Dr. Mathews specializes in cataract, cornea, and refractive surgery. She is an expert in the diagnosis and management of cornea and external diseases, including Keratoconus, Fuchs’ Dystrophy, autoimmune diseases, and severe dry eye disease. She has extensive scientific research experience, publishing over 30 peer-reviewed publications in top medical journals.

She is a member of the American Academy of Ophthalmology (AAO), the American Society for Cataract and Refractive Surgery (ASCRS), Women in Ophthalmology (WIO), and the International Society of Refractive Surgery.

Additionally, Dr. Mathews has a particular interest in combating the global burden of corneal blindness. She has volunteered for numerous medical and surgical mission trips around the world, including Haiti, Guatemala, India, the Philippines, and Bolivia. She has received multiple grants to support related initiatives, including the ASCRS International Service Grant and the prestigious AAO Hoskins Center IRIS Registry Research Fund Award.

Dr. Mathews is the cofounder and Executive Vice President of Keratoplasty Alliance International, a nonprofit organization that aims to discover and develop novel methods of increasing the supply of donor corneal tissue worldwide.

Dr. Mathews lives in Sarasota with her husband, Joaquin, and their two young children, Isabella and Leonardo. She is a certified Vinyasa and Hatha yoga instructor and practices daily to strengthen and rejuvenate her body, mind, and spirit.

Priya M. Mathews, MD, MPH
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