Requisition ID: 671082
LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.
Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.
LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.
If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.
MAJOR DUTIES & RESPONSIBILITIES
- Ensures executional excellence & winning results in partnership with the MOD & store team.
- Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
- Ensures Brand is known as the leading optical provider within the community.
- Operates as successful stakeholder to all leaders within the organization & local market.
- Places the patient/customer 1st & delivers excellent service.
- Strives to exceed expectations on all KPIs.
- Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
- Address all patients/customers visual life style needs
- Make eyewear recommendations based on patients/customers’ needs
- Explain each step of the eye exam; listen carefully to patients/customers
- Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being
- Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam
- Conducts all services in accordance with protocol & accepted standards of care.
- Ensures all patients receive accurate diagnosis & appropriate recommendations.
- Establishes a positive Doctor/patient relationship.
- Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences.
- Ensures office systems are maintained.
- Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
- Provides effective training & guidance to team members making use of Company provided programs.
- Delivers clear, motivating & constructive feedback in a timely manner to all associates.
- Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.
- Encourages associate decision making at the level closest to the patient.
- Maximizes partnerships through leadership, participation & involvement.
- Takes pride in the appearance of the office.
- Maintains safe working environment for all associates/patients.
- Leads by example.
- Doctor of Optometry
- Commitment to quality patient care
- Knowledge of current Optometric theory & technology
- Strong communicator & listener
- Problem solving ability
- Solid Organization skills