Requisition ID: 711722
Store #: 008869 LensCrafters
Total Rewards: Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
This person will support our optical experience inside Macy's department stores in the U.S.
LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.
The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.
MAJOR DUTIES & RESPONSIBILITIES
- Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
- Custom fits glasses & precisely places prescription in lenses.
- Acts as a leader in optical acumen that provides a voice for associates.
- Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
- Attracts new customers.
- Explores the needs & priorities of customers by asking open ended questions.
- Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
- Assists co-workers with difficult or complex areas of product needs & prescriptions.
- Utilizes store tools & adheres to Brand Store Commitments.
- Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
- Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
- Possesses the ability to multi-task, prioritize & manage time with competing priorities.
- Commits to delivery date & time, seeks feedback & asks for referrals.
- Strives to achieve exceptional results on Brand KPIs & competencies.
- Presents, celebrates & educates at pick up.
- Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
- Informs management of safety opportunities; demonstrates safe work practices.
- Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
- Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
- Sells on your feet 80%-100% of the time.
- Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
- Maintains proper dress code, including name tag & associate tablet.
- High School graduate or equivalent
- State Licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use & carry an iPAD/tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
- Previous customer service & retail experience